Our back-boiler died a few weeks back, it was a Vulcan Verona and estimated to be at least thirty years old so its demise was arguably long overdue. It supplied hot water and central heating and as winter is rapidly approaching getting a new boiler into the house became a priority.
After getting three quotations we finally settled on installing a
Worcester-Bosch boiler with a digital room thermostat which controls the boiler by radio. A major reason why we went for this boiler was the five year guarantee that came with it.
Having been installed for a week or two we found that the thermostat was loosing contact with the boiler at irregular intervals, when this happens the heating goes off, not particularly nice when temperatures are falling and you've got children in the house.
Never mind, the guarantee came to the rescue, I called W-B on a Thursday; they said they could send someone on Tuesday, five days with intermittent heating, well okay, that would have to do.
Sure enough the maintenance man came on Tuesday, his suggestion was to change the thermostat and the receiver which was fair enough, at least one of them was likely to be faulty.
However, that evening the same problem persisted so I called W-B again and they sent another maintenance man around the next day, so far so good.
When I got home from work I found out how this man had "fixed" the problem; he had simply removed the thermostat from the wall and placed it ON A SHELF and in an UNHEATED ROOM near to the boiler. Wow - breathtaking incompetence - I would have been dismayed simply at the haphazard way the thermostat was casually placed on a shelf but to put it in an unheated room just takes my breath away.
So then, a telephone call to W-B was in order and one was duly made, this time to complain about the "fix". The result? The call centre drones quickly put me onto "technical" who just weren't interested and would only refer me to the original installer who was, I may add, a Worcester-Bosch approved installer. So I've got a brand new Worcester-Bosch boiler and the heating works only when it feels like it (which isn't often).
So much for the Worcester-Bosch guarantee!
In the end I moved the position of the thermostat so that it is now attached to another wall in the original room and it seems to work. The job took me 15 minutes, is there any reason why the second W-B man couldn't do this?